Legal
Refunds, deposits and cancellation
These terms apply to professional origination-application audit work instructed from the Shah Alam office. The site does not take payment. Money, if any, moves under an engagement letter by bank transfer.
What can be refunded
Deposits and fees paid for an engagement that has not started, and unused portions of a deposit when we decline a conflict after signing, are refundable. “Started” means we have drawn a sample, received origination files, or begun a walk-through — whichever comes first.
Timeframe
Ask for a refund in writing to audit@mindvectorstack.digital within 14 days of the event you rely on (cancellation, our decline, or a postponed window we cannot meet). We acknowledge within five working days.
Full refund
You receive a full refund of sums paid if we have not started, if we terminate for a conflict we discovered, or if we cannot staff the window named in the letter and you do not accept a new date. Scoping meetings that do not become instructions are not charged, so there is nothing to refund.
Partial refund
If you cancel after fieldwork has started, we invoice time already spent at the rates in the letter, plus documented travel in Selangor agreed in advance, and refund the remainder of the deposit. Draft findings already issued remain yours; we do not finish the unused stages.
Non-refundable items
Time already spent on sampling, file tracing, recalculation, and reporting is not refundable. Third-party room hire that you asked us to book, if any, is not refundable once incurred. We do not sell goods, licences, or shipped materials, so there are no product-return rules.
How to request a refund
Email audit@mindvectorstack.digital with the engagement letter reference, the institution name, and whether you are cancelling, rescheduling, or responding to our decline. Telephone +60 603-56375846 if the go-live window is inside ten working days, then confirm in email.
Processing time and method
Approved refunds are returned by bank transfer to the account that paid, within 14 working days after we have the correct account details. We do not refund in cash at the office and we do not process cards on this website.
Cancellation and rescheduling
You may reschedule fieldwork once, with at least ten working days’ notice, without a fresh deposit. Later or repeated moves may be treated as cancellation of the unused stages. If the origination application itself changes in a way that voids the sample frame, we stop and re-scope; work already done is charged, and a new letter is needed for the rest.
Deposits
Pre-go-live reviews usually require a deposit to hold the team against a named release window. The deposit is applied to the fee. It is refundable only on the terms above.
No-shows
If the counterpart, files, or access are not available on a booked fieldwork day without two working days’ notice, that day is charged. We will offer a new day subject to diary. Repeated no-shows may be treated as cancellation of remaining work.
Work already started
Once a sample is drawn or files are under review, cancellation does not unwind that work. You remain due for it. You receive whatever working papers exist at the stop date, marked as incomplete if the report was not issued.
Exceptions
If we are unable to complete for reasons on our side other than your breach, you may choose a new date or a refund of unused sums. Illness of a named reviewer is a reason to reschedule, not an automatic full refund of work already delivered.